Shipping
We ship from Hochfeld, Monday to Friday. Orders placed before 14:00 Berlin time leave the same working day.
Delivery methods
| Method | Price | Time |
|---|---|---|
| Standard | EUR 4.90 (free from EUR 120.00) | 2 to 4 working days |
| Express | EUR 9.90 | 1 to 2 working days |
| Pickup in Hochfeld | EUR 0.00 | Ready within 2 working hours |
Standard: EUR 4.90, 2 to 4 working days. Free on orders from EUR 120.00.
Express: EUR 9.90, 1 to 2 working days.
Pickup in Hochfeld: EUR 0.00, ready within 2 working hours. Talstrasse 7, 99999 Hochfeld.
Where we ship
Germany, Austria, the Netherlands and France. We do not ship to other countries yet.
Tracking
You get a tracking link by email when the parcel leaves us. Parcels go with Hochfeld Parcel Service.
Duties and tax
All prices include 19 % German VAT. There are no customs charges inside the EU.
Damaged or missing items
Photograph the parcel and email hello@trailhead.test within 7 days of delivery. We replace the item at our cost.
Returns
Returns are free for 30 days. See the returns page for the steps.