Frequently asked questions

Can I send back shoes I have already worn on a trail?

Yes. You can send back shoes within 30 days of delivery, even after a short test run, as long as they are clean and undamaged. The label is free.

How long do I have to send a jacket back if it does not fit?

30 days from the day it arrives. Tell us the size you want instead and we ship it straight away.

What does it cost to send a parcel back?

Nothing. We pay the label inside Germany, Austria, the Netherlands and France. Hand the parcel to any parcel shop.

How do I choose a shoe size?

Measure your foot in the evening and use the size guide. If you are between two sizes, take the larger one. Trail Runner 2 fits true to size.

How many pairs are left in my size?

The product page shows "Only N left" when five or fewer remain in the size you pick.

Can I collect my order?

Yes. Choose Pickup in Hochfeld at checkout. It is ready within 2 working hours and costs nothing.

Which payment methods do you accept?

For now you pay by invoice, due within 14 days of the order.

Do you ship outside Germany, Austria, the Netherlands and France?

Not yet.

Is VAT included in the prices?

Yes. All prices include 19 % German VAT.

How long until I get my money after I send something back?

Within 5 working days after we receive the parcel.